ruby-support

Ruby — Support

Narrated audio guides to Armenia — Yerevan, Garni, Geghard, Khor Virap, Tatev, Sevanavank and more. Download once and listen anywhere, with no signal and no roaming.

Contact

Questions, bugs, or feedback? Email developer.barseghyan@gmail.com — we usually reply within 2 business days.

You can also write to us from inside the app: Settings → Contact us, or open any guide and tap Leave Feedback to send a note about that guide.

FAQ

Is this a subscription? No. Every purchase in this app is a one-time payment. Buy a single guide, or unlock the whole library once with “All Guides — Lifetime”. Nothing renews and nothing expires.

Can I try before paying? Yes. The Yerevan guide is free in full, and every other guide has a free excerpt behind the TRY button on its detail screen.

How do I restore a purchase on a new phone? Open the app → Settings → Purchases → Restore. Sign in to the same Apple Account you bought with. Your guides come back; the audio files then download again.

A guide will not download. Downloads need a connection the first time. Check that you are online, then tap Retry on the player. If it keeps failing, make sure you have free space — Settings → Storage shows what each guide takes up — and try again on Wi‑Fi. If it still fails, email us and say which guide.

Do I need a connection to listen? Only to download. Once a guide is on your phone the audio plays entirely offline — in a gorge, on a marshrutka, or with the phone in airplane mode.

Are the recordings available in Russian? Not yet. The app’s interface is available in English and Russian, and you can choose either during setup or in Settings → App language. The recordings themselves are currently English only. Russian narration is planned, and when it arrives a guides-language setting will appear.

How do I free up space? Settings → Storage lists what is on the device and lets you delete downloads. Deleting a download never takes away a guide you paid for — it stays in your library and can be downloaded again at any time, at no cost.

The audio stops when I lock the screen. It should not. The app plays in the background and supports the lock screen, AirPods and car controls. If playback stops, check that iOS Background App Refresh is not restricted for the app, and that Low Power Mode is off.

Can I get a refund? Refunds are handled by Apple, not by us. Use reportaproblem.apple.com or Settings → your name → Media & Purchases → Purchase History on your device.

Do I need an account? No. There is no sign-up, no login and no password. Purchases are tied to your Apple Account by Apple.

Does the app track my location? No. It never asks for location access and never receives your position. The “Open in Maps” button on a guide simply hands a place’s coordinates to Apple Maps, Google Maps or Yandex Maps — whichever you pick — and those apps take over from there.